Join 1,600,000+ using Smash Balloon to build beautiful social media feeds
Have an issue or a question? Reach Out.
If you’re receiving an error message then we have solutions for all common error messages on this page: Error Message Reference.
Important: Most API errors can be fixed by simply reconnecting your Facebook source in the plugin. If you’re using V4 of the plugin, go to Facebook Feed > Settings in the WordPress plugin and click “Add Source“. Connect to Facebook again and select the source you want to reconnect.
If you’re having an issue with your Access Token then this can usually be fixed by reconnecting your Facebook source in the plugin. If you’re using V4 of the plugin, go to Facebook Feed > Settings in the WordPress plugin and click “Add Source“. Connect to Facebook again and select the source you want to reconnect.
If you’re receiving an API error message then we have solutions for all common error messages on this page: Error Message Reference.
Events from a Facebook “Page” are not being displayedIt is only possible to display events from a Facebook “Page” if you are using a Page Access Token from your own Facebook developer app. You can not display events from a Page by using an Access Token obtained using the button within our plugin. This is only possible with Groups. To set up your own Facebook app and retrieve a token please follow these directions.
Some events are missingIt is only possible to display events from your Facebook page which you are a host of. If you have added an event to your page from someone else’s page and you are not a host of the event then it cannot be displayed. The only solutions for this are to either repost the event as your own, or ask the event owner to add you as a co-host.
Due to a recent Facebook bug some users have reported an issue with photo or video feeds not displaying. To resolve this issue please obtain a new Access Token by using the “Log in and get my Access Token” button on the plugin’s Settings page.
If that doesn’t fix the issue, then you may need to reauthorize our plugin app. To do this, please follow the directions here.
There are a few reasons why this might be happening. Please see this FAQ for the common reasons and potential solutions.
We have step-by-step directions for how to set up the plugin at the following links: – Setting up the WordPress plugin – Setting up the PHP Standalone version – Displaying Events – Displaying Photos – Displaying Albums – Displaying Videos
Click here for more helpful links.
We have a selection of FAQs and code snippets to help with customizing the plugin here.
For help displaying a specific post type, please refer to the following links: – Displaying Events – Displaying Photos – Displaying Albums – Displaying Videos
Facebook places some limitations on displaying Group feeds. Please see here for more information.
For more information on how to display a Group feed, please see here.
Have you tried searching for your issue in our Support Section? We have lots of helpful articles and solutions for common (and not so common) issues!
Error: “There is no connected account for the user”Please see here for directions on resolving this issue.
Another error messageIf you are receiving another error message then please see here for how to resolve it.
No error, just an empty feedFirst, try reconnecting your Instagram account to ensure there isn’t an issue with the connection. You can do this by going to the following setting in the plugin: Instagram Feed > Settings > Manage Sources > + Add Source. If this doesn’t fix the issue then please see here for other solutions.
Error messageIf you are receiving an error message above your feed or in your WordPress admin then please see here for how to resolve it.
Videos missingPlease see this doc for help with this.
Posts missing from Hashtag feedPlease see this doc for help with this.
Other solutionsPlease see this doc for other solutions to this issue.
Please see here for step-by-step setup directions with screenshots for setting up the plugin.
Please see here for solutions to performance issues.
If your feed isn’t showing the latest Tweets then please see here for common solutions.
Please see here for common solutions.
Please see the following links for step-by-step setup directions: – Pro version – Pro version
Please see here for help with YouTube Live Stream issues.
Please see here for help with single video 404 errors.
Please see here for a solution to this issue
Updating the plugin: please see here for common issues.
License key activation: please see here for common issues.
Other helpful links: – License Upgrades – License Renewals – Passwords, Account Access and Lockouts – Ownership and Account Transfers – Transfer license to another site – Subscriptions
Helpful links: – License Upgrades – License Renewals – Passwords, Account Access and Lockouts – Ownership and Account Transfers – Transfer license to another site – Subscriptions
Check out our extensive documentation to find a solution without submitting a ticket.
